Imperial wins uses more than one reward system, and the difference matters when you want to exchange benefits or withdraw money. VIP points, Imperial Shop coins, bonus funds and free-spin rewards do not follow the same rules. For a clear starting point, imperial wins explains the difference between these balances, where each one appears, and what to check before making a deposit. Players must be 18+; for support with gambling concerns, call the NZ Gambling Helpline on 0800 654 655.
How imperial wins separates its reward balances
The main distinction is between Complementary Points, which are linked to wagering and VIP features, and coins used in the Imperial Shop. A displayed balance is not automatically cash. It may need conversion, a qualifying action or a separate redemption step before it becomes useful.
VIP points are linked to activity
Complementary Points begin accumulating from midnight GMT after the first deposit. The published conversion rule is 100 points for 1 unit in EUR, USD, CAD, NZD or INR. A conversion can leave a remainder: 340 points convert to 3 units, with 40 points staying behind. The monthly earning ceiling is 100,000 points, and unused points become void after 90 days without a login.
What Imperial Shop coins can buy
Shop coins are a separate promotional balance. They are designed for items in the Imperial Shop, rather than being a direct replacement for cash in the cashier. The shop has Standard and VIP areas, although VIP content is not visible to logged-out visitors and VIP access is invitation-only.
Coins have fixed shop exchange rates
The published rates make the difference clear: €5 cash costs 1,200 coins, €10 costs 2,200 coins and €25 costs 5,000 coins. Bonus Crab tickets cost 150 coins for one, 420 coins for three or 675 coins for five. These rates can change, so check the current shop before treating a coin balance as a guaranteed value.
| Reward | Coins required | What to check |
|---|---|---|
| €5 cash | 1,200 | Current shop availability |
| €10 cash | 2,200 | Redemption conditions |
| €25 cash | 5,000 | Any applicable withdrawal rules |
| One Bonus Crab ticket | 150 | Ticket expiry or feature terms |
| Three Bonus Crab tickets | 420 | Separate game conditions |
| Five Bonus Crab tickets | 675 | Shop balance after purchase |
How balances interact with bonuses
Promotional bonuses are another category altogether. The welcome pack covers the first three deposits, with up to €1,000 in bonus funds and 150 free spins. Each stage requires a minimum €20 deposit. Bonus wagering is 40x the bonus plus deposit, while free-spin winnings require 25x wagering.
Read the limits before accepting an offer
The welcome offer is valid for up to 7 days. The maximum bet while wagering is €4 per spin, and the maximum win is €1,000. A withdrawal before the wagering requirement is met can remove the bonus and related winnings. Feature buys, bonus buys and certain low-margin betting patterns are also prohibited during wagering.
| Welcome stage | Match | Maximum bonus | Free spins |
|---|---|---|---|
| First deposit | 100% | €500 | 50 |
| Second deposit | 50% | €200 | 50 |
| Third deposit | 100% | €300 | 50 |
| Total package | Combined offer | €1,000 | 150 |
Where to see your imperial wins balances
Use the account area rather than relying on a promotional banner. The imperial wins login and imperial wins casino login pages may show available cash, bonus funds, points and shop coins in separate places. Read the label beside each figure, because a points total is not the same as withdrawable money.
Check the account currency and activity date
The account currency is selected during registration, and changing it may require a new account. The point conversion rule includes NZD, but the site has also loaded euro figures from some connections. Before accepting a reward, confirm whether the amount is displayed in euros or New Zealand dollars and note when points were earned.
Withdrawal checks for New Zealand players
Rewards that reach the cash balance still pass through the normal withdrawal process. Imperial wins withdrawal times depend on verification, the payment method and approval. The operator says it aims to process withdrawals within 3 business days. After approval, cards and bank transfers can take up to 4 business days, while e-wallets are typically instant.
Verification can affect the timetable
KYC applies to depositing players. Identity, address, payment-account ownership and source-of-funds evidence may be requested. A bank account in the player’s name may be required if the original deposit route cannot receive the payment. Do not treat a displayed shop reward as available cash until these checks and any applicable conditions are complete.
Mobile access does not change the currency rules
The imperial wins mobile casino nz experience is delivered through a progressive web app rather than a native app. The mobile layout can make balances easier to reach, but it does not merge points, coins, bonuses or cash. Use the same careful process on a phone: open the account wallet, identify each balance and read the relevant terms before redeeming.
- Check whether the balance is cash, bonus funds, points or shop coins.
- Confirm the currency and conversion rate shown at the time.
- Review expiry dates, wagering requirements and maximum win limits.
- Keep deposits and withdrawals in an account held in your own name.
- Contact support if a balance changes without a clear explanation.
Safety questions to resolve before using rewards
There is a wider trust issue to consider. The site quotes Curaçao licence OGL/2024/284/0863, but the Curaçao Gaming Authority validator showed the licence status as “Revoked” on 21 September 2026. No evidence was found that Imperial Wins holds or has applied for a New Zealand licence. The New Zealand online casino market is still being established, so avoid describing the site as DIA-approved or locally regulated.
Responsible-gambling tools include deposit, bet and loss limits, reality checks, cooling-off periods and self-exclusion. Self-exclusion is stated to last at least one year and cannot be reversed during that period. Players must be 18+, and the NZ Gambling Helpline is available on 0800 654 655.
Conclusion: treat every reward as a separate balance
The safest approach is simple: identify the balance first, then check its conversion, expiry and withdrawal conditions. VIP points are activity-based and may convert under a points rule; shop coins buy selected items; bonuses carry wagering restrictions; and cash is the balance relevant to a withdrawal request. Keep records of deposits and accepted terms, use a sensible limit, and contact support before risking money when the account display is unclear.
